Shipping Policy

We want your GLO₂ order to arrive safely and without unnecessary delay.

Where We Ship

We currently ship to the destinations available during checkout. If your delivery address is accepted at checkout, shipping is available to that location.

UK Launch Pre-Orders

We are currently accepting pre-orders for the GLO₂ UK launch. Launch stock has not yet arrived in our UK fulfilment inventory. Pre-orders will be dispatched once the stock arrives and is ready to fulfil. If dispatch timing changes, we will contact affected customers by email.

To request a change or cancellation before dispatch, please contact hello@glo2.co.uk with your order number.

Order Processing

Orders are processed on business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Shipping Costs

United Kingdom: Standard delivery is £2.99 on orders below £43.98. Standard UK delivery is free on orders of £43.98 or more. Delivery charges and your order total are confirmed at checkout before payment.

Other destinations: Shipping availability, costs and delivery methods are shown at checkout where offered.

Delivery Times

Estimated delivery times are shown at checkout where available.

Delivery estimates begin once your order has been dispatched and are not guaranteed. Delays may occasionally occur due to the carrier, weather, public holidays, customs, or other circumstances outside our reasonable control.

Delivery Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied when the order was placed.

Tracking

Where tracking is provided, you can use the tracking information in your dispatch confirmation to follow your delivery.

Carrier tracking information can sometimes take time to update after a parcel has been dispatched.

Lost or Delayed Orders

If your tracking information has not updated for an extended period or you believe your parcel may be lost, please contact us so we can investigate with the carrier.

Damaged Deliveries

If your order arrives damaged, please contact us promptly and include your order number and photographs of the parcel and affected products so we can review the issue.

International Orders

Where international shipping is available, additional customs duties, import taxes, handling fees or other charges may apply depending on the destination.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient and are determined by the relevant local authorities.

Returns

Shipping-related returns and refunds are subject to our Refund Policy.

Contact

If you have a question about the delivery of your order, please contact us using the contact details provided on our website.

Phase 3 Hydration Ltd
GLO₂®