Refund Policy

UK Statutory Cancellation Rights

For most UK online consumer orders, you have the right to cancel without giving a reason within 14 days after receiving your goods. Tell us within this period at returns@glo2.co.uk. You then have 14 days from the day you notify us to send the goods back.

Exceptions may apply under the law, including where sealed goods that cannot be returned for health-protection or hygiene reasons are unsealed after delivery. These exceptions do not remove your rights where products are faulty, damaged or not as described.

For a change-of-mind cancellation, you are responsible for the direct cost of return postage unless we agree otherwise. Where the statutory right to cancel applies, we will refund the amounts required by law, including basic outward delivery charges where applicable. We may wait until we have received the returned goods or evidence of their return before making the refund. Statutory refunds are made within the applicable legal deadline, normally by the original payment method.

Optional Cancellation Form

You may cancel simply by emailing us. Alternatively, copy the following form and email it to returns@glo2.co.uk:

To: Phase 3 Hydration Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: returns@glo2.co.uk.
I hereby give notice that I cancel my contract of sale of the following goods: [items].
Ordered on: [date]. Received on: [date].
Name of consumer: [name]. Address of consumer: [address].
Date: [date].

Additional 30-Day Returns Policy

In addition to these statutory rights, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at returns@glo2.co.uk. If your return is accepted, we’ll provide the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us promptly if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / Non-returnable Items

Certain items may not be eligible for return once opened or where hygiene, safety or product integrity would be affected. Please contact us before returning any product so we can confirm eligibility.

We do not accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Your bank or card provider may require additional processing time before the refund appears.

Contact

Returns: returns@glo2.co.uk
General: hello@glo2.co.uk